"Whether you choose to get involved or give yourself a break, our residents provide you with their honest insights about what to expect when you join one of our modern communities."
I think the Village is a fantastic place to live! I have made many friends since moving here, and the social life I have now keeps me very busy! I look forward to catching up with the other Resident on a weekly basis and really enjoy all the activities Mt. Martha Retirement Village has to offer. l also love the fact that it is a smaller village
Mount Martha Retirement Village Resident
I am so happy with the location and design of the village. It is central to all the facilities that I need. I have been here from the start and really enjoy the easy living lifestyle it provides. I am so glad I chose to live at Mt. Martha Retirement Village
Mount Martha Retirement Village Resident
l would not want to live anywhere else. I love the beautiful Clubhouse and gardens, playing croquet with my friends, and the convenience of the village bus. From the moment I moved in, it felt like home. I feel very safe here.
Berwick Retirement Village Resident
We feel secure living here, and would highly recommend you come and have a look around
Patricia & Kevin Alexander
Berwick Retirement Village Resident
All photos and illustrations are representative and are to be used as a guide only. Floorplans and specifications may be varied by Ageing in Place without notice, the dimensions are diagrammatic only and a Building Contract with final drawings will display the final dimensions and detail. The inclusion of furniture, floor coverings, wall paper, curtains, light fittings, lawns, fences, driveways, footpaths, patios and pergolas are intended merely as a guide and are not included in the price unless otherwise listed independently. All designs are the property of Ageing in Place and must not be used, reproduced, copied or varied, wholly or in part without written permission from an authorised Ageing in Place representative.
All information provided on Ageing in Place websites is provided for information purposes only and does not constitute a legal contract between Ageing in Place and any person or entity unless otherwise specified. This information is subject to change without prior notice. And while every reasonable effort is made to ensure current and accurate information is presented, Ageing in Place makes no guarantees of any kind.
At times sites under Ageing in Place control may link to external sites or may contain community-based forums. Ageing in Place does not control, monitor or guarantee the information contained in these sites or information contained in links to other external websites, and does not endorse any views expressed or products or services offered therein. In no event shall Ageing in Place be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such site or resource.
Your privacy is important to Ageing in Place
Your privacy is important to us. This statement outlines Ageing in Place's policy on how we manage the personal information we hold. The Policy applies to all divisions and organisations in the Ageing in Place group. It is Ageing in Place's policy to respect the confidentiality of information and the privacy of individuals. Ageing in Place is bound by the National Privacy Principles ('Principles') contained in the Commonwealth Privacy Act. The Principles are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is managed.
In summary, the Principles define 'personal information' as information or an opinion relating to an individual which can be used to identify that individual.
What kind of personal information do we collect?
The type of personal information we may collect and hold includes (but is not limited to) information about:
customers, clients, tenants and suppliers;
job applicants, employees, and contractors;
other people who may come into contact with Ageing in Place or one of the divisions or organisations in the Ageing in Place group.
This information may be obtained by way of telephone or Internet enquiries or forms filled out by such individuals, face-to-face meetings, interviews, telephone conversations or from a third party (for example, a reference).
We may ask for other information voluntarily from time to time (for example, through market research or surveys) to enable us to improve our service or consider the wider needs of our customers or potential customers.
Exception in relation to Employee Records: Ageing in Place is not bound by the Principles in relation to Ageing in Place's treatment of an employee record, if the treatment is directly related to the current or former employment relationship between Ageing in Place and the employee.
How do we use this information and to whom may we disclose it?
Our business is to understand and meet your needs and provide the services that you require. To do this effectively we need to collect a range of personal information about you.
Ageing in Place uses personal information for the primary purpose for which it is collected, or for secondary purposes which are related to the primary purpose.
In general, Ageing in Place uses personal information for the following purposes:
to provide products or services that have been requested;
to help us manage and enhance our products and services, including by analysing future customer needs;
to communicate with you;
to assess the suitability of prospective tenants;
to provide ongoing information about our products and services to people that we believe may be interested;
to comply with legal obligations; and
recruitment of employees and contractors.
Depending on the product or service concerned, personal information may be disclosed to:other divisions or organisations within the Ageing in Place group;
Ageing in Place uses the personal information it collects about our shareholders to fulfil its legal obligations and to keep our shareholders informed of Ageing in Place's progress and the products and services that it provides to our customers. Ageing in Place may decide to buy or sell assets which form part of or relate to its business or a division or organisation within the Ageing in Place group. In any such transaction, personal information will usually be one of the transferred assets and will be disclosed to the purchaser. In most cases, if you do not provide information about yourself which Ageing in Place has requested, Ageing in Place may not be able to provide you with the relevant product or service.
Sensitive information is subject to greater restrictions
Some personal information which we collect is 'sensitive'. Sensitive information includes a person's racial or ethnic origin, religion, membership of political bodies or trade unions, sexual preferences or activities, criminal record, state of health and medical history. The way we use tax file numbers and information received from a credit reporting agency about an individual is also restricted by law. Sensitive information, specifically health information, may be relevant to applications by prospective employees and while consent will be sought before this is obtained, we may not be able to adequately assess candidates' suitability for some positions without this information. The Principles require that sensitive information is used and disclosed only for the purposes for which it was provided, or a directly related secondary purpose, unless you agree otherwise or for other specific reasons such as if the use or disclosure of this information is required by law (for example, to prevent a crime or serious injury). Documents asking for sensitive information will explain this.
Management and security of personal information
We have appointed a National Privacy Compliance Officer to oversee our management of personal information in accordance with this policy and the Commonwealth Privacy Act. Ageing in Place trains it employees who handle your information to respect the confidentiality of customer information and your privacy. Ageing in Place regards breaches of your privacy very seriously.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by telephone, mail, over the Internet or other electronic media. We hold personal information in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. The Principles also require us not to store personal information longer than necessary. Where we no longer require any personal information that it holds, that personal information should be destroyed or have details which may identify individuals removed.
How do we keep personal information accurate and up-to-date?
We endeavour to ensure that the personal information it holds about you is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances. We encourages you to contact us as soon as possible in order to update any personal information it holds about you. Our contact details are set out below.
You have the right to check what personal information about you is held by us
Under the Principles, you have the right to obtain a copy of any personal information which we hold about you and to advise us of any perceived inaccuracy. The Principles set out some exceptions to this. To make a request to access information we hold about you, please contact us in writing. We will require you to verify your identity and to specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
What if you have a complaint?
Updates to this Policy